Frequently Asked Questions

Do I need a Doctor's referral to get an appointment?

No letter of referral is required unless specified by your private medical insurance company (if applicable). Self-referral is permitted for private physiotherapy.

How do I make an appointment?

It is possible to make an appointment by contacting us on 0800 093 1899 or via email at contact@physioassured.com.

How long will my appointment be?

Initial appointments can last up to one hour, this appointment will include both assessment and initial treatment. Follow up appointments are thirty minutes long.

Do I need to bring anything with me?

You will need to wear or bring suitable clothing to change into, for example if you have a problem with your lower back or leg, a pair of shorts would be appropriate. In the case of a shoulder, neck or upper back problem, it may be necessary to remove your shirt or top to expose the relevant area.

If you are paying via private medical insurance, you will need to bring your policy details and authorisation number. If you have had any investigations related to your condition, please bring along copies of any reports or images you have, or are able to access, to assist your Physiotherapist during your assessment.

How qualified is my Physiotherapist?

All our Physiotherapists are registered with the Health Profession Council and are full members of the Chartered Society of Physiotherapy. As part of maintaining their professional registration, they have to provide evidence of continuing professional development on a year to year basis.

At Physio Assured you can expect to see a Physiotherapist who is fully trained in treating patients with musculoskeletal injuries and who has demonstrated a strong commitment to professional development through reflection, up to date awareness of the current evidence-base, training and formal further education.

How much is my appointment and how can I pay?

Initial session that lasts up to 1 hour, for more information on costs please visit our fees page. There are concessions available for senior citizens, juniors and students (please contact us for further information). We accept cash, card and cheque payments. We usually ask all patients to pay after each session but invoices may be set up subject to credit checking. You can request a receipt for any monies paid. A full charge will usually be made for missed appointments or if we receive less than 24 hours notice of cancellation.

What will happen at my appointment?

Your initial appointment will firstly involve completing a personal details database.

This will be followed by a discussion regarding your problem. Your physiotherapist will be asking specific questions aimed at identifying the nature of the problem. A physical examination will then occur of the relevant area. This may include getting you to move the injured region and your physiotherapist completing specific tests. It may be necessary to look at the areas above and below your injury in order to aid diagnosis.

Once complete, your physiotherapist will explain the findings and their relevance to your problem. They will provide you with a diagnosis at this point if possible and an estimated timescale for recovery. You will also be able to ask any questions that you may have. Treatment will then commence, followed by provision of a home exercise programme, if appropriate. At a follow up appointment, the initial physical examination tests may be reviewed before further treatment commences. Your home exercise programme may then be modified or progressed, as appropriate.

Will I be expected to do anything following my appointment at Physio Assured?

It is quite common to be sent home with further work to do following your appointment in the form of advice and exercises. This is to reinforce the benefits of the treatment you have received and to achieve further improvement.

Physio Assured

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